A gift or product sample d. All of the above are effective devices. A persuasive email message to promote pop-up ad blocker software has as its central selling point the protection of children from pornography. The central selling point should a. Few people will believe general statements without the support of factual evidence.
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In some circumstances, sharing bad news via email rather than face-to-face is justified. By placing bad news in the first paragraph, receiver support is more likely than when it is presented after giving reasons.
Since the main message of a negative-news message is the bad news, more space should be devoted to the refusal than to the explanations for the refusal. In some circumstances, placing a refusal in the first sentence is justified. Usually, a statement of bad news should be followed by a logical explanation.
Offering a counterproposal may eliminate the need to state the refusal directly. Providing an alternative or counterproposal to a refusal for a request should be avoided since it would only heighten audience frustration over the bad news.
Using passive voice and complex sentences are effective ways to de-emphasize bad news. To minimize disappointment and maintain a positive relationship, the inductive strategy is the best way to organize messages that refuse requests. Because of the legal implications involved in refusing credit, you should avoid telling applicants the specific reason s why you must deny them credit. The Fair Credit Reporting Act gives consumers specific rights and protections when they apply for and are denied credit.
Communicating constructive criticism about service received can be thought of as an ethical responsibility. Delivering constructive criticism can be beneficial by alerting management that changes need to be made. When communicating negative organizational news, it is advisable to tone down the news to minimize its severity. Email is typically the most effective channel for communicating negative organizational news.
Personal delivery of the bad news signals the importance of the news. Personal delivery eliminates any potential escalation of emotion. Personal delivery shows empathy for the recipient. Personal delivery provides the benefits of nonverbal cues. If bad news appears in the first sentence of a message, the a.
What is the correct order for the inductive writing sequence? Buffer, reasons, bad news, counterproposal, and desire to continue the relationship b. Reasons, neutral idea, bad news, and desire to continue the relationship c. Bad news, reasons, counterproposal, and desire to continue the relationship d.
Buffer, bad news, reasons, counterproposal, and desire to continue the relationship 4. Exceptions to the use of inductive approach for bad-news messages include a.
BCOM 6 6th Edition Lehman DuFrene Test Bank
Add a tag Cancel Be the first to add a tag for this edition. LehmanDebbie D. DuFrene Limited preview — None of your libraries hold this item. Account Options Sign in. Found at these bookshops Searching — please wait Then set up a personal list of libraries from xufrene profile page by clicking on your user name at the top right of any screen. You also may like to try some of these bookshopswhich may or may not sell this item. Separate different tags with a comma.
BCOM 8th Edition Lehman and DuFrene Test Bank
Skip to content Skip to search. Physical Description 1 v. Add a tag Cancel Be the first to add a tag for this edition. She has more than 25 years of experience teaching business communication. Lehman, Debbie D. Her consulting and training activities for industry have focused on multimedia development, business presentations and written communication. You also may like to try some of these bookshopswhich may or may not sell dufree item.
BCOM LEHMAN DUFRENE PDF