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This article explains how the IoT is impacting consumer-facing businesses and what manufacturers can learn from that. In a few years it will be normal to see internet connected devices appear in most industrial and consumer sectors. IoT devices are everywhere. Some are useful, such as fitness trackers that can show your heart rate, steps and food intake.

Some are not so useful, such as the Quirky Egg Minder , that tracks the amount of eggs in your fridge and their expiration dates. If chosen carefully, IoT devices can help a wide range of industries, such as manufacturing, healthcare and city planning.

Millennials have grown up in a digital age and can therefore easily adapt to innovative technologies. When updating their services, business owners should consider how IoT devices can help them reach their audience and remain competitive. Advertising If you scroll through your social media feed, you can already see how advertisers use technology to get your attention. AI algorithms detect patterns in what you browse online and then show you relevant ads. As we begin to use more IoT devices, advertisers will have more opportunities to engage with consumers.

For example, a fitness tracker detects that you enter a supermarket for a post-run snack — an advertiser can immediately send you a voucher for that shop. Manufacturers can use similar technology to monitor machine condition and optimise productivity in industrial facilities. AI can detect any changes in machine condition and alert maintenance engineers to any problems that may cause downtime. Hospitality Exceptional customer service is the key to success in hospitality. Sensors can also measure natural daylight and the temperature in the room and adjust artificial light and temperature accordingly.

Manufacturers should consider how sensors can improve the facility as well as production. They can use data collected from sensors to improve machine efficiency and adjust electric and water usage in the facility to improve energy efficiency and reduce utility bills. Retail As more people choose to shop online, retailers should consider how they can use technology to make in-store shopping simpler.

According to the Zebra retail vision study , 70 per cent of retailers across the world are ready to adopt IoT technology to improve customer experience in their stores. Smart sensors can make the shopping experience easier for consumers.

Original Equipment Manufacturers OEMs can adopt similar IoT technology to optimise productivity and ensure that consumers are given the best product. They can use this technology to manage inventory, improve quality control and track important paperwork to improve product quality and delivery times. Up and Running Using technology in these applications can keep customers happy.

However, as the technology is so close to the consumer, it always needs to be running efficiently to avoid inconvenience. Both consumer-facing and industrial businesses should take steps to prevent downtime, as breakdowns can be costly. They should implement a predictive maintenance programme that can monitor machine condition and anticipate machine breakdowns. Before the breakdown occurs, engineers can contact parts suppliers, such as EU Automation and order any obsolete, new or reconditioned parts to return their system to full health.

We rely on smart technology to give us the right information at the right time, whether it is a smartwatch that tracks our fitness or a smart egg tray that monitors expiration dates. Did you enjoy this great article? Check out our free e-newsletters to read more great articles..


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